FAQ

Shipping & Delivery

-Where can I track my item(s)?

To track your orders click here.

-What time are deliveries usually made?

Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)

 

-What happens if no one is at home?

Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!

-I messed up my delivery address, what do I do?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.

 

-What about my billing address?

Billing addresses are currently non-editable to prevent and minimize fraud. Please note that all details entered and submitted to us are final.

 

-Change of address after receiving confirmation of shipping

Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.

 

-Where do you ship from?

We have warehouses located in the U.S., Europe & Asia!

-Why have I not received my item(s)?

Shipping usually takes about 2 weeks to the U.S. and Europe but other countries can sometimes take between 14-45 working days, depending on your location and the opening hours of your local post office.

**The Item Guarantee Period lasts 50 business days and the buyer is eligible for an order reshipment if they have not received their item by then

***Note: Some regions may take longer to receive items due to postal delays, including, but not limited to Mexico, Canada, and Germany

Returns, Exchanges & Refunds

 

-I don’t like my item, can I return it?

Returns are accepted as long as the item is returned in the same condition in which it was delivered and does not exceed 14 days of the buyer receiving the item. Simply reach out to our Customer Service Team if you wish to inquire about a return. We are always happy to help!

**Promotional/sale items are not eligible for returns

 

-Can I return the item and change it with something else?

Of course! Please drop us an email if you would like to exchange an item and we will sort something out for you!

 

Order Changes

-I have changed my mind about my item, what do I do?

If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out. Please note that any order changes will need to be done within 2 hours of the initial purchase

Import Taxes & Duties

-What happens if I am charged with import duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.

The store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.

 

-Can I still change my item after receiving the email confirmation?

Unfortunately, no. All items that have left our warehouse are final and not changeable.

 

Refunds & Cancellations

-What is your refund policy?

All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of the management, given the following conditions:

Exclusions apply to promotional (free) items.

Request(s) for returns are accepted within 14 working days from delivery.

All items must be returned in their delivered state, along with all of its parts and tags.

Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase.

The return fee will be solely be rendered by the buyer

The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm

The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.

Any change of addresses are subjected to the management's approval and orders that are shipped/completed are strictly non-editable.

Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.

In the case of partial order cancellations, we cannot offer refunds for items' shipping costs. These funds, upon purchase, are paid to the shipping company we work with and cannot be partially reclaimed after an order is made.

If a full order cancellation is made, however, we can reimburse for the entire shipping fee if the cancellation is made within our Change of Mind Period.

- I still have not received my refund?

Please notify us immediately via email if you have not received it within 14 working days and we would help sort something out for you!

 

Damaged Items

-What do I do if I have received a damaged item?

If you have received a damaged item, please let us know immediately so we can resolve the issue as soon as possible!

**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to issues with sizing

 

Others

Subscriptions

-Do you subscribe me to any boxes?

No, all of our items are purchased one off and you will not be charged for anything else other than the item you have ordered.

Emails & Notification

-Unreceived Confirmation Email

If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.

Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.

 

-Unable to view email properly

If you are unable to view the email from us properly, just reach out and we will resend you one right away!

 

Partnerships & Sponsoring

We currently do not carry out any sponsorships or partnership programs at this stage. However, if you do have any good ideas, give us a shout via email!

 

Why was my order canceled?

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If this was a mistake, please order again with a Paypal account. If you do not have Paypal, you can easily sign up on the checkout page!

How do I get more help?

Our Customer Service Team is ready to answer any further questions you may have, just reach out to us via Chat!