Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.
Shipping usually takes about 3 - 7 days to the U.S. and Europe but other countries like Australia & Canada it will take 10-30 days depending on your location and the opening hours of your local post office.
**The Item Guarantee Period lasts 15 business days to U.S customers and the buyer is eligible for an order reshipment if they have not received their item by then
**The Item Guarantee Period lasts 30 business days to Canadian & Australian customers and the buyer is eligible for an order reshipment if they have not received their item by then
Returns are accepted as long as the item is returned in the same condition in which it was delivered and does not exceed 30 days of the buyer receiving the item. Simply reach out to our Customer Service Team if you wish to inquire about a return. We are always happy to help!
If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out. Please note that any order changes will need to be done within 2 hours of the initial purchase
All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of the management, given the following conditions:
Exclusions apply to promotional (free) items.
Request(s) for returns are accepted within 14 working days from delivery.
All items must be returned in their delivered state, along with all of its parts and tags.
Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase.
The return fee will be solely be rendered by the buyer
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
Any change of addresses are subjected to the management's approval and orders that are shipped/completed are strictly non-editable.
Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.
In the case of partial order cancellations, we cannot offer refunds for items' shipping costs. These funds, upon purchase, are paid to the shipping company we work with and cannot be partially reclaimed after an order is made.
If a full order cancellation is made, however, we can reimburse for the entire shipping fee if the cancellation is made within our Change of Mind Period.
If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.
Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.
If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If this was a mistake, please order again with a Paypal account. If you do not have Paypal, you can easily sign up on the checkout page!