Any product (unused, in the same condition that you received it in, and have its original packaging) can be returned within 30 days of delivery. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
NOTE: Do not return defective items. Your return will be denied and no refund will be issued. If you received a defective item, please contact Customer Service.
You may choose to receive a store credit or get a refund to the original form of payment. Shipping fees will not be applied for store credit refunds & exchanges. There will be a return shipping fee if you want to get your refund to the original form of payment.
How To Return(Exchange) Your Product
Start your return process by submitting a request for a product at the return portal.
You will receive an email with a shipping label and instructions on how to send the product back.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item along with the approval or rejection of your return.
If your return is approved and:
If you asked for store credit, you will receive an email with an electronic gift card number to the value of your return & return shipping will be provided free of charge.
If you asked for a refund of your original form of payment, there will be a charge for the return shipping. It may take 5-10 business days for the transaction to appear on your bank or credit card statement.
It is your responsibility to return the product in acceptable condition. If your returned item is damaged (whether by you or during transit), you may not receive the full product value.